A withdrawal marked as “completed” or “success” on an exchange does not mean that the transaction has fully processed to the receiving exchange – it simply means that the transaction was successfully posted to the blockchain.
Once a transaction is on the blockchain, it will still take a variable amount of time to confirm and post to the destination exchange. Different blockchains require different amounts of “confirmations” before a transaction is verified.
It is not uncommon for a blockchain to be congested with many transactions, causing unexpected/unusual delays in processing your transaction. The assets will be credited to your accounts after the block confirmations.
- If your transaction shows “unconfirmed” on its blockchain, this is beyond our control. You must wait for the transaction to be processed on the blockchain. Once it is included in the blockchain, it will begin to produce confirmations.
- If you have sent to CoinTiger from another exchange but not received a TXID, please contact customer service for that exchange.
Noted: If the transaction is confirmed by blockchain but not be credited to your CoinTiger account, please attached the following information to customer support team.
- CoinTiger UID
- Cryptocurrency type
- Transaction ID (TXID)