If you encounter an issue that your withdrawal doesn't arrive in your account, please log in and go to [Fund] - [withdraw] page and check the corresponding coin withdrawal record first.
Normally, a TXID will be generated within 10 to 60 minutes, indicating that CoinTiger has begun the transfer on the corresponding blockchain. When you see the TXID, please go to the corresponding blockchain explorer and input the TXID to check the status. Here are the steps to follow when checking the status:
- If the blockchain showed that the transaction has not yet been confirmed, please be patient and wait for the confirmation process to complete.
- If the blockchain showed that the transaction is already confirmed, which means that CoinTiger has transferred coins successfully and cannot do anything to help you. If you still had issues, please negotiate to the owner of destination address.
- If a TXID has not been generated for hours, please attached your withdrawal history screenshot with the transaction to our customer support team.