1. If your order has not executed:
Please check the price of the open order and verify whether if it has matched counterparty (bid/ask) price and volume or not.
If you would like to expedite it, you can consider canceling the open order and submit a new order with a more competitive price.
2. If you cannot cancel the order, or coins weren’t credited in your account etc, please contact CoinTiger customer support service and attached:
- Your UID of CoinTiger;
- The order screenshot;
- Exception or error screenshot(Display information such as transaction currency, transaction time, transaction quantity, transaction status, etc.).